Legal & Resources
Frequently Asked Questions
These answers explain how prospective clients can evaluate and begin a B2B engagement with Moonlight Ads Inc.
Last updated: November 7, 2026
What services does Moonlight Ads Inc provide?
Moonlight Ads Inc provides four core service areas: programmatic advertising, media buying and campaign management, creative and ad production, and website design and development. An engagement can focus on one area or combine connected services when the scope requires it. Programmatic support can include audience planning, placement coordination, optimization, and reporting. Media management can include planning, budget coordination, monitoring, and delivery oversight. Creative work can include digital campaign concepts, static assets, format adaptation, and selected motion work when confirmed. Website work can include strategy, content structure, interface design, development, testing, launch preparation, and separately agreed maintenance. Every deliverable is defined in the applicable proposal or agreement.
What types of businesses do you support?
We consider inquiries from businesses, brands, and organizations that need professional advertising, creative, media, or website support. Our Industries page describes broad markets that may benefit from these services, but it does not claim that every listed industry is a past client. Fit depends on the business objective, target market, legal and policy context, timing, required capabilities, information available, and whether the requested work can be responsibly defined. We do not accept a project automatically because a form has been submitted. We review each inquiry and may ask follow-up questions before deciding whether to prepare a proposal.
How do I request a proposal?
Use the Contact form to provide your company name, contact name, business email, country or region, service interest, and complete project requirements. You may also email support@moonlightads.com. Helpful information includes your objective, target audience, target countries or regions, expected timing, current creative or website materials, and any budget context you are prepared to share. We review the request and may schedule a discussion or ask written follow-up questions. If the opportunity fits our services, we prepare a proposal or statement of work describing scope, deliverables, assumptions, fees, payment milestones, and next steps. An inquiry is not itself a contract or commitment to begin work.
How does a project become active?
A project becomes active after the parties agree to the applicable written terms and satisfy any initial payment or access requirements stated in the agreement. Agreements may be signed electronically or through another mutually accepted method. The agreement identifies responsibilities for content, approvals, access, timing, intellectual property, fees, and delivery. This protects both parties from relying on informal assumptions. If requested work changes after approval, we evaluate the effect and document a revised scope, schedule, or fee before adding it. We do not ask clients to submit passwords, payment-card details, or sensitive operational credentials through the public Contact form.
How are fees and payments handled?
Fees and payment schedules depend on the project and are stated in the proposal or agreement. A project may use an initial payment followed by defined milestones, a campaign-based fee, ongoing management terms, or another structure appropriate to the work. Where advertising funds are coordinated, the commercial documents should distinguish media budget and Moonlight Ads service fees as applicable. The public website does not provide checkout and does not collect payment-card numbers. Payment instructions are provided through the agreed business process. Taxes, cancellation terms, late payments, non-refundable commitments, and handover conditions are addressed in the relevant contract rather than a general retail policy.
Do you guarantee advertising results?
No. We do not guarantee conversions, sales, revenue, return on investment, unrestricted reach, or another fixed result. Advertising performance depends on competition, market conditions, audience availability, budget, message, creative quality, destination experience, platform policies, measurement, and the client’s own offer and sales process. We plan and manage work according to the agreed scope, review available evidence, and communicate practical recommendations. Reporting can describe delivery indicators and known activity, but an impression, click, visit, inquiry, qualified opportunity, and completed sale are different events. We will not present a metric as a business outcome when the available information does not support that conclusion.
Can you target specific countries or audiences?
Campaign planning can consider countries, regions, audience context, timing, devices, interests, content environments, and other available factors, depending on the engagement. Availability and precision vary by media environment, privacy requirements, market scale, policy, and the information available. Targeting is a planning method, not proof that every delivered impression reaches a uniquely verified person. We document the intended approach and important limitations in the proposal or campaign plan. Clients should identify where they can lawfully and operationally serve customers, and they should provide accurate eligibility, language, product, and offer information before launch.
Do you build custom business websites?
Yes. We can plan and develop business websites, service websites, campaign landing pages, and selected redesigns according to the confirmed scope. A website project may include discovery, sitemap planning, content structure, interface design, development, form integration, testing, launch preparation, and optional maintenance. Device support, browser coverage, hosting responsibilities, content ownership, required functions, and handover materials are stated in the agreement. Website work can improve clarity and support marketing, but we do not guarantee search rankings, traffic, inquiries, conversion rates, or sales. Those outcomes depend on many factors beyond the design and development engagement.
How long will a project take?
Timing varies according to scope, content readiness, review speed, technical requirements, media availability, access, and dependencies outside our control. A focused creative assignment can require a different schedule from a multi-page website or managed campaign. The proposal identifies the expected timeline and assumptions used to prepare it. Client delays in content, approval, access, or payment can shift delivery. A material scope change can also require a revised schedule. We prefer to provide a reasoned project estimate after reviewing the requirements rather than publish a universal turnaround time that may not fit the work.
What information should I prepare?
Prepare your company identity, primary contact, country or region, business objective, target audience, target markets, expected timing, available budget context, and a detailed description of what you need. Advertising inquiries benefit from an approved offer, destination page, creative inventory, geographic eligibility, and an explanation of how outcomes are measured. Creative inquiries benefit from brand guidance, required formats, approved copy, and source materials. Website inquiries benefit from a proposed page list, content status, functional requirements, domain and hosting context, and an identified reviewer. Accurate inputs allow us to define scope without inventing assumptions.
Do you provide support after delivery?
Support depends on the agreement. A campaign engagement may include reporting and an agreed management period. A creative project may include a defined review and delivery window. A website project may include launch support, a limited correction period, or optional ongoing maintenance. Additional updates outside the signed scope can be quoted separately. Clients should retain delivered files, maintain authorized access to their own accounts, and follow any deployment or maintenance guidance provided. General questions can be sent to support@moonlightads.com, while active clients should use the project communication method identified for their engagement.